Institute for Citizen-Centred Service

ICCS
Toronto, Canada

ICCS's mission is to promote high levels of citizen satisfaction with public sector service delivery. ICCS achieves its mission by undertaking research to identify citizens' service needs and expectations and assisting the public sector in identifying and applying innovative, best practice service solutions that support quality service across all channels. The mandate of ICCS is to (1) serve as a center of expertise and a champion for citizen-centered service across service channels and throughout the public sector; (2) undertake research into citizens' expectations, satisfaction, and priorities for service improvement and be a repository of knowledge about attitudes towards public-sector service; (3) monitor the progress of the public sector in improving citizen satisfaction with public-sector service delivery and promote ways of recognizing excellence in citizen-centered service; (4) be the custodian of the Common Measurements Tool and electronic CMT in the public sector and provide a CMT data repository and benchmarking service for public-sector organizations; (5) be a center of expertise in E-government and electronic service delivery; and (6) become a center for the development of publications, training modules, and other management tools required by the public sector to promote the improvement of service delivery across the public sector.

Contact details

Website:
http://www.iccs-isac.org

Address:
99 Wellesley Street West, Whitney Block Room 3310, 3rd Floor Toronto, Ontario, Canada M7A 1W4

Country:
Canada

Sub-region:
Northern America

Areas of focus

Geographics of focus
Canada
Operating languages
English , French

Organisation details

Business model
Non-profit
Institutional affiliations
Government
Year founded
2001
Age (years)
Institute for Citizen-Centred Service
 23
Canada average
 33
Global average
 32
Founded by
Founders: N/A
Founder gender: N/A
Leadership
Leader(s) (2023): Dan Batista, Executive Director
Leader gender: Male
Leader(s) (2022): Dan Batista, Executive Director
Leader gender: Male
Leader(s) (2021): Dan Batista, Executive Director
Leader gender: Male
Staff size
2023
Institute for Citizen-Centred Service
 5
Canada average
 25
Global average
 66
2021
Institute for Citizen-Centred Service
 6
2019
Institute for Citizen-Centred Service
 6
% Female staff
2023
Institute for Citizen-Centred Service
 60%
Canada average
 53%
Global average
 50%
2021
Institute for Citizen-Centred Service
 50%
2019
Institute for Citizen-Centred Service
 50%
% Female researchers
2019
Institute for Citizen-Centred Service
 0%
Canada average
 23%
Global average
 35%

Organisational performance

Publications
2022
Institute for Citizen-Centred Service
 1
Canada average
 33
Global average
 65
Financials
2022
Institute for Citizen-Centred Service
 $841,111
Canada average
 $2,110,573
Global average
 $7,780,485,078
2020
Institute for Citizen-Centred Service
 $626,900

Social

Likes (2021)
Institute for Citizen-Centred Service
 46
Canada average
 16,641
Global average
 31,405
Likes (2019)
Institute for Citizen-Centred Service
 39
Twitter
Followers (2024)
Institute for Citizen-Centred Service
 520
Canada average
 11,305
Global average
 18,119
Followers (2022)
Institute for Citizen-Centred Service
 524
Followers (2021)
Institute for Citizen-Centred Service
 499
Followers (2023)
Institute for Citizen-Centred Service
 0
Canada average
 5,924
Global average
 11,185
Followers (2022)
Institute for Citizen-Centred Service
 0
Followers (2021)
Institute for Citizen-Centred Service
 0
Followers (2023)
Institute for Citizen-Centred Service
 223
Canada average
 8,485
Global average
 12,007
Followers (2022)
Institute for Citizen-Centred Service
 182
Followers (2019)
Institute for Citizen-Centred Service
 42

Data notes

Last updated: 26/05/2023
Rating of data accuracy (find out more) : Authenticated
Data sources consulted: NIRA Think Tank Directory, Organisation´s website
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