Operations Associate

The Centre for Long-Term Resilience (CLTR)
Location London, United Kingdom
Application deadline 10 March 2024
Contract type Permanent
Hours Full-time
Salary c.£50k, depending on experience.
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The Centre for Long-Term Resilience is seeking an Operations Associate to provide the organisation with the administrative, operational, research and office support they need to maximise their time and opportunities.

About the organisation

The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance – with a particular emphasis on advising the UK government.

Brief description of role

This role will be vitally important as it will dramatically increase the productivity and impact of the whole team. As a member of the Operations team, you will help scale CLTR’s systems as our organisation continues to grow, while also collaborating on a range of projects and events.

Key roles and responsibilities 

Working as a team member within Operations, the role would include:

  • Drafting emails and assisting with email management
  • Scheduling internal and external meetings
  • Processing administrative bills, invoices, and other payments or purchases
  • Supporting Salesforce management
  • Producing template emails and internal operational documents, including Google Sheets
  • Ensuring that our external-facing documents, such as Google Slides presentations, donor reports and policy briefs, are well-formatted and presented (design skills are welcomed)
  • Providing basic IT support and maintenance, including troubleshooting systems and admin issues for the team
  • Managing travel logistics and expenses for the team
  • Managing the room booking and setup for external meetings, including signing in and meeting visitors
  • Helping organise occasional events, such as retreats, workshops and seminars
  • Compiling basic literature reviews and identify relevant sources to support projects
  • Summarising and synthesising findings from research papers, reports or other documents
  • Carrying out copy-editing, copywriting and fact-checking
  • Carrying out (non-scientific) background research and present findings
  • Helping produce documents, briefing papers, reports, and presentations
  • Supporting with general office management, including maintaining the appropriate amount of administrative supplies and materials.

Experience and skills

The CLTR Operations Team is looking for candidates with:

  • A genuine passion for the administrative and operational side of the role, and in particular for saving colleagues’ time and making systems work for people
  • Outstanding attention to detail, especially in the preparation and formatting of written work
  • Excellent written communication skills
  • Exceptional organisational skills, with an outstanding ability to manage up and down the organisation
  • Excellent use of tools and systems like Asana, Slack, Google Suite and Salesforce
  • The ability to juggle several competing priorities in a high-tempo environment and prioritise effectively between them
  • An action-oriented, self-motivated and reliable approach with a keen ability to problem-solve and take initiative
  • Excellent interpersonal skills, able to communicate efficiently in a calm and professional manner (and will often be one of the first points of contact our stakeholders have with CLTR)
  • The ability to maintain a high level of confidentiality and discretion at all times
  • The ability to help drive a positive team culture
  • Directness and openness in giving and receiving feedback
  • Strong interest in, and commitment to, CLTR’s overall mission and values